About Us
NowWorks Consulting LLC was founded by William L. Dobbs, a seasoned ServiceNow Architect and Senior Business Process Consultant with over 20 years of IT experience—including more than 10 years focused on the ServiceNow platform.
We specialize in helping organizations unlock the full potential of their ServiceNow investment by aligning platform capabilities with business goals, optimizing workflows, and improving user experience across IT, HR, Risk, and Enterprise Services.
With a flexible approach to delivery, we offer both on-site workshop facilitation and remote consulting services, supporting projects nationwide. Whether embedded with your team on location or working virtually, we bring deep expertise, structure, and hands-on support at every stage of your ServiceNow journey.
What We Do
We deliver hands-on ServiceNow consulting, strategy, and implementation support to both public and private sector clients across the United States.
Our engagements combine on-site workshops, remote collaboration, and full-cycle solution design—from discovery to Agile story delivery—helping organizations realize the full value of their ServiceNow investment.
We specialize in the following ServiceNow platform areas:
IT Service Management
Streamline incident, request, change, and problem processes to improve service delivery and IT team efficiency.
Governance, Risk & Compliance
Enable enterprise-wide risk awareness and automate compliance activities to protect your business and meet regulatory requirements.
Workforce Optimization
Optimize staffing, scheduling, and service delivery performance with data-driven workforce planning and capacity insights.
IT Asset Management
Track and manage the full lifecycle of hardware and software assets to reduce costs, maintain compliance, and support informed decision-making.
Knowledge & Change Management
Empower users with self-service and enable controlled changes by maintaining a central knowledge base and structured change workflows.
Platform Architecture & Optimization
Design scalable, secure, and efficient ServiceNow environments aligned with business needs, ensuring long-term value and performance.
IT Operations Management
Gain visibility into your infrastructure, automate operations, and proactively resolve issues before they impact the business.
Service Catalog Design
Create user-friendly service catalogs that allow employees to easily request IT, HR, and business services through a single platform.
Who We Serve
We partner with organizations across the public and private sectors—including small businesses, mid-sized companies, enterprise clients, and state and federal agencies.
From multi-cloud environments and FedRAMP-compliant platforms to local businesses looking to scale, we bring a deep understanding of ServiceNow best practices tailored to meet the unique needs of each client—no matter the size or complexity.
On-Site ServiceNow Expertise, Delivered Nationwide
As a ServiceNow Architect and Senior Business Process Consultant, I specialize in conducting in-person workshops and onsite solution design sessions anywhere in the United States. Whether you're launching a new implementation or optimizing an existing platform, I travel directly to your team to ensure alignment, clarity, and momentum.
With over 20 years in IT—and more than 9 years focused exclusively on ServiceNow—I bring proven experience leading enterprise-scale ITSM and CSM projects from discovery through delivery. My approach goes beyond virtual collaboration—I'm there to facilitate, document, and drive action.
What I Deliver
​
-
In-Person Workshops to engage stakeholders and define real-world business needs
-
End-to-End Process Design across ITSM, CSM, Change, Knowledge, and CMDB
-
Clear, Agile-Ready User Stories with complete acceptance criteria and solution context
-
Hands-On Partnership during design, testing, and platform rollout
-
Nationwide Travel Availability – I go where your teams are
​
Whether you’re a public agency or a private enterprise, I make complex ServiceNow projects feel structured, collaborative, and manageable. My work focuses on building solutions that work in the field—not just on paper.
Let’s connect and explore how NowWorks Consulting LLC can support your team—on-site and in action.
Why Choose Us
About Me
Hi, I’m William L. Dobbs, founder of NowWorks Consulting LLC and a proud U.S. Army Veteran. I bring over 20 years of IT experience, including 9+ years specializing in ServiceNow, with a strong focus on ITSM, CSM, and business process optimization.
As a ServiceNow Architect and Senior Business Process Consultant, I work directly with clients to understand real-world needs, simplify complex workflows, and deliver clear, scalable solutions—both on-site and remotely.
I’m known for my ability to translate business challenges into actionable plans, document full Agile user stories, and align technology with strategic outcomes. I thrive in collaborative environments, helping teams unlock the full value of the ServiceNow platform.
Certifications & Credentials
-
ServiceNow Certified System Administrator (CSA)
-
Certified Implementation Specialist – ITSM & CSM
-
65+ ServiceNow Badges Earned
-
Micro-Certs: Predictive Intelligence, Integration Hub, Flow Designer, Service Portal, & more
-
ITIL v3 Certified
